Work

Multi-tenant support platform

Multi-tenant support bot. WhatsApp, Shopify, one inbox.

Node · Postgres · WhatsApp API · Shopify

The problem

Support lived in three places: a WhatsApp number, the Shopify admin, and a shared mailbox. Nobody knew what had been answered.

Constraints

Several stores on one deployment, each with its own numbers and templates. WhatsApp rate limits and message windows are not negotiable.

What was built

One inbox with conversations threaded per customer across channels, tenant isolation at the database level, and templates approved per store.

What happened after

Running in production. Answers stopped being duplicated.

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